Shipping policy

Shipping Policy
Every Loyal Canvas portrait is made to order from your photo. Here's exactly what happens between your order and your doorstep.
Where your order is made and shipped from
We want to be straightforward about this: Loyal Canvas is operated from the Netherlands, and our physical portraits are printed and shipped by our print partners in the United States. Your order is produced and dispatched domestically within the US, so it travels on US delivery timelines. We don't operate a US retail address, and we'd rather tell you plainly than imply otherwise.
How it works
You see your portrait the moment you upload a photo — free, on the page, before you buy. Once you order, your piece is made to order: we print it and our US print partners ship it to you, with care taken to get it right before it leaves. Digital-download orders aren't printed or shipped — you'll receive your file by email right after checkout.
Shipping cost
Shipping rates are calculated and shown at checkout in US dollars. Shipping is free on orders over $75. We don't add surprise fees after the fact — the price you see at checkout is the price you pay.
Tracking
When your order ships, we'll email you a tracking number so you can follow it to your door. If tracking hasn't updated in a few days, or you have any concern about where your order is, just reach out and we'll look into it for you right away.
International orders
Our pricing, free-shipping threshold, and fulfilment are built for the United States, which is where our print partners ship from. If you're ordering from outside the US, please contact us before you order — we'll let you know honestly whether we can fulfil your order, what the realistic cost would be, and whether any customs duties or import taxes might apply.
Wrong address or delivery problems
Please double-check your shipping address at checkout — for custom pieces, an incorrect address can mean a lost order. If a package is returned to us as undeliverable, we'll contact you to arrange reshipment. If a confirmed-delivered order seems to have gone missing, get in touch and we'll help you trace it and make it right.
Questions about a specific order? Reach us through our contact page with your order number and we'll get back to you.